Shipping Policy

This Shipping Policy applies to orders placed on our website and shipped locally or internationally.

Please read this policy carefully before placing an order.

Order Processing Time

Please prefer to the product listings for each individual products processing time. 

Processing times may be longer during peak periods, product launches, sale periods, public holidays, preorder releases, or where additional verification is required.

Processing time is separate from delivery time.

Shipping Destinations

We ship to almost all countries and regions worldwide.

Shipping availability may depend on the product type, shipping carrier, destination country, import restrictions, customs rules, and other logistical factors.

If we are unable to ship your order to your selected destination, kindly email us and we can check if we are able to ship to you. 

Shipping Fees

Shipping fees are calculated at checkout based on the delivery destination, shipping method, parcel weight, parcel size, and other applicable shipping factors.

Shipping fees must be paid at the time of purchase unless otherwise stated.

Shipping fees are non-refundable except where required by applicable law or where the refund is due to our error.

Delivery Timeframes

Estimated delivery timeframes are provided for reference only and are not guaranteed.

Delivery times may vary depending on the destination country, shipping carrier, customs clearance, weather conditions, public holidays, courier delays, or other circumstances beyond our control.

We are not responsible for delays caused by customs, border control, courier disruptions, incomplete delivery information, or events outside our reasonable control.

Preorder and Backorder Items

If your order contains preorder or backorder items, your order are shipped once items are available. 

Estimated release dates, restock dates, and arrival dates are provided based on information available to us at the time and may be subject to change due to supplier, distributor, manufacturer, customs, or shipping delays.

Split Shipments

We may, at our discretion, ship an order in multiple parcels or separate shipments.

If your order is split into multiple shipments, you may receive separate tracking numbers and parcels may arrive at different times.

Tracking Information

Where tracking is available, tracking information will be provided after your order has been shipped.

Please note that tracking updates may take time to appear after the parcel has been handed over to the courier.

For international deliveries, tracking updates may be delayed when the parcel is in transit between countries or undergoing customs clearance.

Customs, Duties, Taxes and Import Fees

For international orders, the customer is responsible for any customs duties, import taxes, GST, VAT, handling fees, brokerage fees, clearance fees, or other charges imposed by the destination country.

These charges are not included in our product prices or shipping fees unless expressly stated.

Customs policies vary by country. We are unable to control or predict whether additional charges will apply.

Customers are responsible for checking their country’s import rules and restrictions before placing an order.

Customs Delays, Inspections and Holds

International parcels may be opened, inspected, delayed, held, or resealed by customs, border control, or other authorities in the destination country.

We are not responsible for delays caused by customs inspections, customs holds, import documentation checks, or other clearance procedures.

If customs requires additional information from the customer, the customer is responsible for responding promptly and providing the necessary information. 

We will follow the information provided (name, address, contact number, order amount, item(s) in order) and submit to the courier chosen accordingly. Please ensure that you provide them accurately. 

Please note that we are unable to help any customers in any countries to clear the customs in the destination country. If customer is unable to clear the customs due to any reasons and is unable to receive their order, we are not responsible for it and will not allow refund or exchange. 

 

Customs Damage or Delivery Damage

If an item is opened, inspected, damaged, resealed, delayed, or otherwise affected by customs, border control, courier handling, or delivery before it reaches the customer, please contact us as soon as possible after delivery.

Customers must provide clear photos or videos of:

  • The outer shipping packaging

  • Any customs inspection tape, notice, label, or documentation

  • The damaged product packaging

  • The product seal, shrink wrap, tag, label, box, or contents

  • The delivery label and tracking information

Please do not dispose of the packaging, product, customs notice, shipping materials, or delivery documents until the case has been reviewed, as these may be required for investigation with the courier, customs authority, shipping provider, or insurer.

We will review the case and provide an appropriate resolution where required by applicable law.

Import Restrictions and Prohibited Items

Some products may be restricted, prohibited, or subject to special import rules in certain countries.

The customer is responsible for ensuring that the products ordered can be legally imported into the destination country.

If a parcel is rejected, seized, returned, destroyed, delayed, or charged additional fees due to import restrictions, customs rules, or the customer’s failure to comply with local import requirements, we are not able to provide a refund. Please make sure you check with your customs before purchase. 

Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate delivery information at checkout.

We are not responsible for failed, delayed, or lost deliveries caused by incorrect, incomplete, outdated, or misspelled addresses provided by the customer.

If a parcel is returned to us due to an incorrect or incomplete address, the customer may be responsible for any additional shipping fees, return fees, handling fees, or reshipment costs.

Failed Delivery, Unclaimed Parcels and Refused Delivery

If a parcel cannot be delivered because the customer is unavailable, does not respond to the courier, refuses delivery, fails to pay customs duties or taxes, or does not collect the parcel within the required timeframe, the parcel may be returned to us, abandoned, destroyed, or disposed of by the courier or customs authority.

If the parcel is returned to us, we may contact the customer to arrange reshipment. The customer is responsible for any return shipping fees, reshipment fees, customs charges, handling fees, or other costs incurred.

If the parcel is not returned to us, or if it is abandoned, destroyed, or disposed of due to the customer’s failure to accept delivery, pay customs charges, or complete import requirements, we will not provide a refund. 

Lost Parcels

If your parcel appears to be lost in transit, please contact us so that we can assist with checking the tracking status and, where applicable, opening an investigation with the shipping carrier.

A parcel will not be treated as lost until the courier has confirmed it as lost, or until a reasonable investigation period has passed.

The resolution for lost parcels may depend on the courier’s investigation, the shipping method selected, insurance coverage, destination country, and applicable law.

Damaged, Incorrect or Missing Items

If your order arrives damaged, incorrect, or with missing items, please contact us as soon as possible after delivery.

Please provide:

  • Your order number

  • Clear photos or videos of the parcel and item

  • Photos of the shipping label

  • Photos of all packaging materials

  • A description of the issue

We will review the case and provide an appropriate resolution where required by applicable law.

Delivery to Freight Forwarders, Parcel Lockers or Third-Party Collection Points

If the customer chooses to deliver an order to a freight forwarder, parcel locker, third-party collection point, hotel, temporary address, workplace, or other third-party address, the customer is responsible for ensuring that the parcel can be safely received and collected.

Once the parcel is confirmed as delivered to the address or collection point provided by the customer, we will treat the order as delivered. 

We are not responsible for loss, delay, damage, failed collection, or additional charges caused by the third-party recipient, freight forwarder, collection point, or temporary address provider.

Shipping Insurance

Shipping insurance may be included, optional, or unavailable depending on the shipping method, destination country, courier, and value of the order.

Where shipping insurance is available and selected, claims will be subject to the courier’s or insurer’s terms and investigation process.

Changes to Shipping Methods

We reserve the right to change the shipping method or courier used for an order where necessary, provided that the replacement method is reasonably suitable for the destination and order type.

This may happen due to courier restrictions, product restrictions, destination limitations, service disruptions, or other logistical reasons.

Force Majeure and Events Beyond Our Control

We are not responsible for shipping delays, failed deliveries, or additional costs caused by events beyond our reasonable control, including but not limited to customs delays, courier disruptions, strikes, natural disasters, extreme weather, pandemics, government restrictions, border closures, war, civil unrest, technical failures, or transportation delays.

Contact Us

If you have any questions about shipping, please contact us at:

info@thisisforhim.com

Please include your order number where applicable.

Important Note

This Shipping Policy does not limit or exclude any statutory rights you may have under applicable consumer protection law.