This is for customers in Singapore, Asia and any customers OUTSIDE the EU/EEA. Customers in the EU/EEA please refer to our returns and refunds policy here. 

 

Returns, Refunds & Non-Returnable Items

We want you to be happy with your purchase. Please read our returns and refund policy carefully before placing an order.

To request a return, please contact us within 3 working days of receiving your order. Items should be returned in their original condition, unused, unworn, unwashed, and with all original packaging, tags, seals and accessories intact where applicable.

Exceptions / Non-Returnable Items

The following items are excluded from change-of-mind returns:

1. Innerwear

For hygiene reasons, innerwear such as boxers, boxer shorts, trunks, briefs, underwear and similar items cannot be returned once the hygiene seal, packaging or protective wrapping has been opened after delivery. 

2. Customised or Personalised Items

Items that are made to the customer’s specifications, customised, or clearly personalised cannot be returned.

3. Sealed Software, Video Games and Similar Media

Nintendo Switch, PS4, PS5, XBOX, PC games and other sealed software, video games, audio or video products, or games related products cannot be returned due to the nature of the products, REGARDLESS of if it's sealed or unplayed. 

4. Digital Products / Digital Content / Product Codes

Digital products, digital content or product codes cannot be cancelled once order is placed, access, download, streaming or performance has begun. 

5. Trading Card Games and Related Products

STRICTLY NO returns, refunds or exchange allowed for any trading card games and it's related products. As long as the product is a trading card game items or accessories, it will fall under this category and we do not allow returns, refunds or exchanges. 

6. Apparel

Apparel must be returned unworn, unused, unwashed, unaltered, in its original condition, and with the original TIFH tag attached and intact.

The TIFH tag forms part of the item’s original condition and helps us verify that the item has not been worn, used, altered, or tampered with.

If the TIFH tag has been removed, broken, cut, damaged, or tampered with, the item may no longer be eligible for a refund. 

7. Jewelry

For hygiene reasons, jewelry items are not eligible for returns, refunds and exchanges. 

8. Tech / Electronics

Tech and electronic items may be returned if it is due to manufacturing issues or there are issues with the product, subject to approval from the brand. 

9. Gift Cards

Used, redeemed, partially redeemed, or expired gift cards cannot be refunded. 

10. Sale Items

Sale items are not applicable for returns, refunds or exchanges. 

Used, Damaged or Incomplete Returns

Returned items must be in their original condition.

If an item is returned used, worn, washed, damaged, altered, incomplete, missing packaging, missing accessories, or handled beyond what is necessary to inspect it, we may reduce the refund to reflect any diminished value, or not allow it for returns. 

Faulty, Damaged or Incorrect Items

If your item is faulty, damaged, incorrect, or not as described, please contact us as soon as possible with your order number and clear photos or videos of the issue.

Where required by applicable consumer protection law, we will arrange an appropriate remedy, which may include repair, replacement, refund, or price reduction.

How to Request a Return

To request a return, please contact us at:

info@thisisforhim.com

Please include the following information:

• Your order number
• Your name and contact details
• The item you wish to return
• The reason for return
• Photos or videos, if the item is faulty, damaged or incorrect

We will review your request and provide further return instructions.

Please do not send any items back without first contacting us and receiving return instructions.

Return Shipping

Unless the item is faulty, damaged, incorrect, the customer is responsible for the cost of return shipping.

Items remain the customer’s responsibility until they reach us. We recommend using a tracked shipping service. 

Refunds

If you return the  only part of or your entire order, we will refund the item price. Delivery fees will not be refunded. 

Unless the item is faulty, damaged, incorrect, or not as described, you are responsible for the cost of return shipping.