Frequently Asked Questions

You don't need an account to complete a purchase! You can check out without an account and you will be notified via email or your mobile phone depending on the method of your check out. 

We accept Visa, MasterCard and American Express cards. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to This Is For Him. 

We also accept Apple Pay. Alternatively, if you would prefer to make payment via bank transfer, simply follow the instructions on the screen when you check out or email us at info@thisisforhim.com or call us /whatsapp us at +65 8809 5818 for help on how you can do so. 

You may amend your order if it not processed yet. However, once your order has been processed, we’re unable to make any changes.

We are sorry about this and we want to help you sort this out asap. 

Do drop us an email within 5 working days of receiving your items with the following information:

1. Order Number

2. The faulty's item name 

3. Description of the issue 

 You can drop us an email at info@thisisforhim.com or whatsapp us at +65 8809 5818. You can also do so via Facebook Message on our Facebook page. 

We only allow cancellation within 2 hours of when you place your order. 

Once you have received an email stating that your order is processed, no cancellation is allowed. 

Do immediately email to info@thisisforhim.com or call/whatsapp us at +65 8809 5818 if you wish to cancel (within 2 hours from the time order is placed) and our customer service team will guide you on your cancellation and how you will get your funds back. 

Your orders may be shipped separately as we may have sent your items in separate parcels. We advise you to look out for the shipping updates of your orders to ensure that the missing items are either still on it's way or will be ship out soon. 

If your order has been sent out in separate parcels, each delivery note will indicate to you the items. Please check and ensure that each of your items are inside and you're not missing anything. 

If an item is missing, please contact our customer service team. Do inform of your order number and the missing item's name. We will resolve the issue for you as soon as we can. 

We apologise for the mix up! We want to sort it out asap for you. 

If one of the items you received isn't what you ordered, please send it back to us and we'll refund you as soon as we received the item. Please contact our customer service team to inform of this issue and our team will guide you on how you can return the item.

As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.

We ship worldwide! We do not have restrictions on the country we ship to unless due to shipping constrains. 

In most cases, customs or import duties are charged once the parcel reaches its destination country. 

You may be charged for handling fees and taxes as your passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. We will not refund any order/delivery that is rejected due to failure to make payment for taxes and duties.

This Is For Him has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Here at This Is For Him (TIFH), we partner with brands and suppliers from all over the world and every product has it's own processing/ship out time. To check the processing/ship out time, please refer to the product description and refer to this Ship Out Time. 

Depending on your country and on the products, you will receive the order usually between 3-21 days unless otherwise stated. Please refer to this for Shipping & Delivery.

Yes, should you wish to change size, do contact us at info@thisisforhim.com">info@thisisforhim.com. 

Please be advised that exchanges are subject to availability. 

For apparels, exchange is only allowed if the item is not used and our zip tag (with TIFH logo) is still intact. If we receive back the item and the tag is broken, we will not be able to do the exchange for you.

Due to hygiene purposes, no exchanges is allowed for innerwear. 

Yes, we do accept returns (unless otherwise stated in the product page or category stated below). 

Innerwear (due to hygiene reasons, boxers/boxer shorts/trunks/briefs are not returnable)

Jewelry

Tech/Electronics (returns are allowed if it is due to manufacturing error - to be determined by the brand). 

We will not accept returns if the item has been used. 

For apparels, returns are not allowed if the tag (with TIFH logo) is broken. 

PLEASE NOTE THAT RETURNS ARE NOT ALLOWED AFTER 3 DAYS FROM DATE OF DELIVERY. (For example, if your package is delivered on 1st Jan, you are to inform us of your intention to return latest by 4th Jan.)